Guides · Updated 2026-10-16
ChatGPT prompts for independent retail shops (UK)
These prompts help independent shops with product copy, social posts, refund explanations and review asks. Fill in the [brackets], paste into ChatGPT, Claude or Gemini, and check prices and stock yourself. Rules checked on 16 October 2026.
Products and posts
1. Product description from your facts
Write a product description for [item] using only: [materials, sizes, price, care, origin]. British spelling, 80 to 120 words. Don't invent reviews or discounts.
2. New delivery / restock post
Write a short Instagram/Facebook caption: [item] back in stock / new delivery from [supplier or region], price from £[amount], available [in store / online]. One question to followers. British spelling, under 70 words. No fake urgency.
3. Opening hours change
Write a clear notice: from [date] our hours are [list], closed [days], last orders online [time]. British spelling, under 60 words.
Customer service
4. Refund explanation (faulty goods)
Write a calm reply about a faulty [item]: we'll [repair / replace / refund] under the Consumer Rights Act when goods are not of satisfactory quality / not as described. Ask for [photo / receipt / return]. British spelling, under 120 words. Don't invent time limits beyond what I state: [policy].
Goods must be of satisfactory quality, as described, and fit for purpose (CRA 2015). Check GOV.UK's consumer rights pages for the remedies timeline that applies to the case.
5. Change-of-mind returns (your policy)
Write a plain returns policy for change of mind: [days] days, [condition of goods], [receipt needed], exclusions [personalised / sealed goods if any], refund method. Separate section for faulty goods pointing to legal rights. British spelling, under 160 words.
6. Order delay message
Write a short message: order [number] is delayed because [honest reason], new ETA [date], option to wait or cancel for a refund. British spelling, under 90 words.
Local discovery
7. Google Business post
Write a Google Business Profile post for this week: [offer or event], hours, link [URL]. Under 50 words, British spelling, no ALL CAPS.
8. Review ask after purchase
Write a short SMS or email after purchase of [item type]: thank them, ask for a Google review at [link], no incentive. Under 40 words.
See automatic Google review request tools.
Staff and ops
9. Staff handover note
Turn these bullet points into a clear closing checklist for staff: [bullets]. Numbered list, British spelling.
10. Supplier chase
Write a polite chase to [supplier] about PO [number], expected [date], still outstanding: [items]. Ask for a dispatch date. Under 80 words.
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FAQ
Can AI write prices for me?
No. Always supply the price. AI tools invent figures.
Do I have to offer change-of-mind refunds in store?
Distance sales have specific cancellation rules; in-store change-of-mind is often policy rather than automatic law — faulty goods are different. Check GOV.UK for the channel you sell through.