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AI receptionist tools for removal firms in the UK

Removal enquiries are high value and time-sensitive: the customer usually has a completion date and is ringing several firms. A receptionist that gets the move date, both addresses and the property size, and books a survey, wins jobs that a voicemail loses.

Prices were re-checked on each provider's own page; the date is next to each one. Rules and figures from GOV.UK are linked where they're used.

Qualifying the move

Ask the move date and whether it's fixed, both addresses, property size (bedrooms), floors and lift access, parking at both ends, whether they want packing, and any large or fragile items.

Booking surveys

Offer a home or video survey. Frontdesk includes web chat, two-way text and a CRM, so evening enquiries from your website get the same questions.

House clearances

If you also do clearances, note that businesses transporting waste in England must be registered waste carriers (GOV.UK).

The options, with prices

Tool	Price and free plan	UK notes and source
Moneypenny AI Receptionist A UK answering company offering an AI receptionist with the option of real receptionists.	From £49 a month according to its AI Receptionist page; you get a quote for your needs. No call or minute allowance published. No free plan.	UK company. Source, checked 15 October 2026
Smith.ai AI Receptionist An AI receptionist that answers calls 24/7, qualifies leads and books appointments, with live human backup available.	Free: 25 calls a month, then $3.00 a call. Pro: $150 a month (75 calls, about $2.00 a call). Enterprise: from $500 a month. 25 calls a month with 24/7 answering, recordings, transcripts, summaries and calendar booking.	US company, priced in dollars; confirm UK number support. Source, checked 15 October 2026
Upfirst An AI receptionist that answers, summarises and transfers calls and books appointments.	Starter: $24.95 a month for 30 calls ($20 billed annually), then $1.50 a call. Premium: $59.95 for 90 calls ($48 annually), then $1 a call. Pro: $159.95 for 300 calls ($128 annually). Scale: $299 for 600 calls ($240 annually). 14-day free trial. No free plan; 14-day free trial with all features.	US company, priced in dollars. Source, checked 15 October 2026
Frontdesk (My AI Front Desk) Phone answering plus web chat, two-way text, a simple CRM and automations in one plan.	Business-in-a-Box: $99 a month, or $79 a month billed annually, including 200 voice minutes. No free plan listed.	US company, priced in dollars. Source, checked 15 October 2026
Rosie An AI answering service that takes messages, sends booking links and, on higher plans, books and transfers calls.	Professional: $49 a month for 250 minutes. Scale: $149 a month for 1,000 minutes. Growth: $299 a month for 2,000 minutes. 7-day free trial. No free plan; 7-day free trial.	Confirm UK number support before signing up. Source, checked 15 October 2026

What to check before you choose

Custom questions for moves.
Survey booking or callback scheduling.
Web chat for evening enquiries.
Cost against your enquiry volume.

A prompt to start with

Paste this into ChatGPT or Claude, or use it as your AI receptionist's instructions, filling in the brackets:

You answer the phone for [business name], a removal company in [area]. Get the caller's name, number, email, move date (fixed or flexible), both addresses with postcodes, bedrooms, floors and lift access, parking at each end, packing needed, and any pianos, antiques or large items. Offer a home or video survey. Don't quote prices.

Free tools

Price a job with the quote and VAT calculator (20%, 5%, 0% and reverse charge), or work out your day rate (see how much to charge per hour). When you do pick up yourself, see how to answer the phone professionally. Before paying for a tool, check it pays for itself with the AI tool break-even calculator.

Questions

Can it book surveys?

Tools with calendar booking can; others send a booking link or message you. Check before you buy.

What's the cheapest option?

Smith.ai lists a free plan with 25 calls a month, then $3.00 a call. Moneypenny's UK AI Receptionist page says from £49 a month. Powered Now's AI receptionist add-on is from £29 a month. All checked 15 October 2026.

Are these prices in pounds?

Not all. Where a provider only publishes US dollar prices we show dollars, so check the price in pounds at checkout.

Do you get paid if I sign up?

Some links may become affiliate links, and we'll label them when they do. It doesn't change what we list. See how we make money.

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