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AI receptionist tools for cleaning businesses in the UK

Cleaning businesses live on repeat customers, so each new enquiry can be worth months of work. The receptionist needs to capture property size, frequency and access, and handle the calls from existing customers changing a day.

Prices were re-checked on each provider's own page; the date is next to each one. Rules and figures from GOV.UK are linked where they're used.

New enquiries

Ask the property type and size (bedrooms, bathrooms), frequency (weekly, fortnightly, one-off), any end-of-tenancy or deep-clean needs, pets, and how access works (keys, codes).

Existing customers

Most calls are changes: skip a week, move a day or add an oven clean. Rosie's higher plans can book and transfer calls; simpler tools take a message for you.

Builders' cleans

Internal cleaning during construction is on the VAT domestic reverse charge list (GOV.UK), so take the builder's company details on those calls.

The options, with prices

Tool	Price and free plan	UK notes and source
Rosie An AI answering service that takes messages, sends booking links and, on higher plans, books and transfers calls.	Professional: $49 a month for 250 minutes. Scale: $149 a month for 1,000 minutes. Growth: $299 a month for 2,000 minutes. 7-day free trial. No free plan; 7-day free trial.	Confirm UK number support before signing up. Source, checked 15 October 2026
Upfirst An AI receptionist that answers, summarises and transfers calls and books appointments.	Starter: $24.95 a month for 30 calls ($20 billed annually), then $1.50 a call. Premium: $59.95 for 90 calls ($48 annually), then $1 a call. Pro: $159.95 for 300 calls ($128 annually). Scale: $299 for 600 calls ($240 annually). 14-day free trial. No free plan; 14-day free trial with all features.	US company, priced in dollars. Source, checked 15 October 2026
Smith.ai AI Receptionist An AI receptionist that answers calls 24/7, qualifies leads and books appointments, with live human backup available.	Free: 25 calls a month, then $3.00 a call. Pro: $150 a month (75 calls, about $2.00 a call). Enterprise: from $500 a month. 25 calls a month with 24/7 answering, recordings, transcripts, summaries and calendar booking.	US company, priced in dollars; confirm UK number support. Source, checked 15 October 2026
Moneypenny AI Receptionist A UK answering company offering an AI receptionist with the option of real receptionists.	From £49 a month according to its AI Receptionist page; you get a quote for your needs. No call or minute allowance published. No free plan.	UK company. Source, checked 15 October 2026
Frontdesk (My AI Front Desk) Phone answering plus web chat, two-way text, a simple CRM and automations in one plan.	Business-in-a-Box: $99 a month, or $79 a month billed annually, including 200 voice minutes. No free plan listed.	US company, priced in dollars. Source, checked 15 October 2026

What to check before you choose

Booking and rescheduling support.
Secure handling of key and alarm code details: don't let them sit in plain text.
Website chat for evening enquiries.
Pricing against your call volume.

A prompt to start with

Paste this into ChatGPT or Claude, or use it as your AI receptionist's instructions, filling in the brackets:

You answer the phone for [business name], a cleaning company in [area]. For new customers: name, address, number, property type, bedrooms and bathrooms, how often, any extras (oven, windows, end of tenancy), pets and access. For existing customers wanting to change a clean, take the details and say we'll confirm by text. Never ask for alarm codes over the phone.

Free tools

Price a job with the quote and VAT calculator (20%, 5%, 0% and reverse charge), or work out your day rate. Before paying for a tool, check it pays for itself with the AI tool break-even calculator.

Questions

Should it take alarm codes?

No. Arrange those securely in person or through your app, not on a recorded call.

What's the cheapest option?

Smith.ai lists a free plan with 25 calls a month, then $3.00 a call; Rosie starts at $49 a month for 250 minutes. Checked 15 October 2026.

Are these prices in pounds?

Not all. Where a provider only publishes US dollar prices we show dollars, so check the price in pounds at checkout.

Do you get paid if I sign up?

Some links may become affiliate links, and we'll label them when they do. It doesn't change what we list. See how we make money.

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