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Terms and conditions template for trades

Plain-English terms for homeowner jobs: quotes, deposits, payment, changes, cancellation, guarantees and complaints. Fill in your details, then print, save as a PDF or copy them onto your quotes.

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About these terms

These are plain-English terms for jobs with homeowners. Consumer contract terms must be transparent and fair (Consumer Rights Act 2015, section 68), and services must be performed with reasonable care and skill (section 49), so these terms don't try to limit those rights. If you agree a job in the customer's home, you must tell them they can cancel within 14 days; if you don't, they can cancel for up to 12 months (GOV.UK). You must not start within the 14 days unless the customer asks, on paper or email for off-premises contracts; if they then cancel, they pay a proportionate amount for the service supplied (Consumer Contracts Regulations 2013, regulation 36). The materials clause follows the same approach as our price-change clause generator.

Put the terms on or with every quote, and point them out when you send it. Pair them with the quote template and invoice template, and see payment terms for trades. For business customers, you can claim statutory late payment interest.

A starting point, not legal advice. For large or unusual jobs, ask a solicitor or use a standard form contract. Checked 15 October 2026.

Questions

Do tradespeople need terms and conditions?

They're not legally required, but written terms make deposits, payment, changes and guarantees clear and help avoid disputes.

Can I keep a deposit if a homeowner cancels?

If they cancel within the 14-day cancellation period for a contract agreed in their home, they're generally entitled to a refund, but if they asked in writing for you to start within the 14 days they pay a proportionate amount for work already done (Consumer Contracts Regulations 2013, regulation 36). Outside that, a term that makes a consumer pay a disproportionately high sum may be unfair.

Is this legal advice?

No. It's a plain-English starting point based on the Consumer Rights Act 2015 and GOV.UK guidance.