Tools · Customer service

Freshdesk

Customer support help desk with email, chat and an AI agent add-on.

Price

From $19 per agent a month, billed annually; higher plan from $55. Freddy AI Copilot $29 per agent a month extra.

Free plan

Free trial available.

Best for

Businesses handling a steady flow of customer emails and questions.

Watch out for

AI features are paid add-ons.

UK notes

Priced in US dollars.

Made by

Freshworks · Visit site

Price checked on 2026-10-14 against the sources below. Prices change; always confirm on the provider's page. How we check prices.

Useful for

Calls and customer serviceIT support and repair shopsSmall hotels

Alternatives to Freshdesk

Tidio

Free plan

Website live chat with an AI agent (Lyro) that answers common customer questions.

Questions

Does Freshdesk have a free plan?

Free trial available.

How much does Freshdesk cost?

From $19 per agent a month, billed annually; higher plan from $55. Freddy AI Copilot $29 per agent a month extra.

What are the alternatives to Freshdesk?

Alternatives include Tidio.

Compare

Sources

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