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AI review tools for heating engineers in the UK
People choosing a heating engineer often do it in a hurry, with no heating and a cold house. Recent reviews that mention a quick response, a fair price and a working boiler are what they scan for. Because you see service customers every year, you have regular chances to ask, as long as you ask everyone.
Prices were re-checked on each provider's own page; the date is next to each one. Rules and figures from GOV.UK are linked where they're used.
Ask after a fix, not before
The best moment is when the heating's back on. Send your Google review link or QR code from your Business Profile (Google) in the text that confirms the job's done. For annual service customers, ask once, not every year.
Rules on incentives
A discount on next year's service in return for a review breaks Google's policy, which bans discounts, payment or free work for reviews and asking only happy customers (Google). UK law since April 2025 also bans concealed incentivised reviews (CMA).
Replies that build trust
If a review raises a safety worry, reply calmly, say you'll come back and check, and mention you're Gas Safe registered if you are. Registration is a legal requirement for gas work (GOV.UK), so claiming it when you're not is both misleading and illegal. Claude can draft a calm first version of a reply; edit it before posting.
The options, with prices
| Tool | Price and free plan | UK notes and source |
|---|---|---|
| Google Business Profile Your free listing on Google Search and Maps, where customers leave reviews and you reply. | Free. Create and manage your listing, share a review link and reply to reviews at no cost. | Works in the UK. Source, checked 14 October 2026 |
| NiceJob Automatically asks customers for reviews after a job and shares the good ones on your website and social media. | Starter: $75 a month. Pro: $125 a month. Managed website: $99 a month plus $199 setup. No free plan; 14-day free trial. | Priced in US dollars; check UK text-message support. Source, checked 14 October 2026 |
| Trustpilot Business Collect and show customer reviews on Trustpilot, with automatic review invitations. | Free plan available. Starter from $99, Plus from $319, Premium from $799 per month per domain, billed annually. Free plan with 50 automated review invitations a month (paid plans: 100, 300 and 1,000). | Trustpilot is widely used by UK shoppers. Our check showed US-dollar prices; the provider may show pounds to UK visitors. Source, checked 14 October 2026 |
| Claude An AI assistant that is good with long documents, careful writing and summaries. | Free plan: $0. Pro: $20 a month, or $17 a month on an annual plan ($200 billed up front). Max: higher-usage plans; see the pricing page. Chat on web, desktop and mobile, web search, file creation, code, memory and Artifacts. Usage limits reset on a rolling five-hour window, with no fixed message count. | Prices are in US dollars. Source, checked 15 October 2026 |
| Podium Messaging, reviews and AI lead replies for local businesses in one inbox. | Core: $399 a month. Pro: $599 a month. Phone seats extra. No free plan; sales-led sign-up. | US prices; check UK availability with sales. Source, checked 14 October 2026 |
What to check before you choose
- Manual first: a text with your Google link usually covers a one-van firm.
- NiceJob from $75 a month; Podium from $399 (checked 14 October 2026).
- Trustpilot's free plan sends 50 automated invitations a month.
- Ask every customer, including after difficult jobs.
- Keep customers' addresses out of replies.
A prompt to start with
Paste this into ChatGPT or Claude, filling in the brackets:
Draft a reply to this Google review of my heating business: [paste]. Thank them, deal with the point they raised factually, say we're Gas Safe registered (registration number [number]), and invite them to call [number] if anything needs a second look. Under 80 words, British spelling.
Free tools
Price a job with the quote and VAT calculator (20%, 5%, 0% and reverse charge), or work out your day rate (see how much to charge per hour). For the rules on asking, read can Google detect fake reviews? For ready-made messages, see 16 ChatGPT prompts for tradespeople. Gas safety, boiler and heat pump prompts: ChatGPT prompts for plumbers. Before paying for a tool, check it pays for itself with the AI tool break-even calculator.
Questions
Can I offer a discount for a Google review?
No. Google's policy bans offering payment, discounts or free goods or services for reviews, and UK law since April 2025 bans concealed incentivised reviews. Ask every customer, with no reward.
Should I ask service customers every year?
No need. Ask once after a good service or repair; asking every year can feel like pressure.
Are these prices in pounds?
Not all. Where a provider only publishes US dollar prices we show dollars, so check the price in pounds at checkout.
Do you get paid if I sign up?
Some links may become affiliate links, and we'll label them when they do. It doesn't change what we list. See how we make money.
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