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AI receptionist tools for heating engineers in the UK

Heating engineers have the most seasonal phones in the trades: breakdowns spike in the first cold week, and servicing and landlord safety checks fill the calendar the rest of the year. An AI receptionist that triages breakdowns and books routine visits keeps both moving.

Prices were re-checked on each provider's own page; the date is next to each one. Rules and figures from GOV.UK are linked where they're used.

Breakdown triage

Ask: is there any heating or hot water, is anyone vulnerable in the property, what's the boiler make and any fault code? If the caller smells gas, the receptionist must tell them to call the National Gas Emergency Service on 0800 111 999 (National Gas) and not book a visit.

Servicing and landlord checks

Landlords need an annual gas safety check by a Gas Safe registered engineer on each appliance and flue (GOV.UK). A receptionist can book these from agent calls, taking tenant contact details and access times.

Heat pump enquiries

Callers asking about the £7,500 Boiler Upgrade Scheme grant (GOV.UK) need an MCS certified installer. Have the receptionist ask the property type and current heating so you can qualify the lead.

The options, with prices

Tool	Price and free plan	UK notes and source
Powered Now UK trade app for quotes, invoices, job scheduling and compliance certificates, with an optional AI receptionist.	Business: £28 a month for one user (£280 a year). Professional: £32 per user a month (£320 a year). Premium: £40 per user a month (£400 a year). All excl. VAT. AI receptionist add-on from £29 a month. 14-day free trial, no card required. No free plan; 14-day free trial, no card required.	UK company, prices in pounds excl. VAT. Source, checked 15 October 2026
Moneypenny AI Receptionist A UK answering company offering an AI receptionist with the option of real receptionists.	From £49 a month according to its AI Receptionist page; you get a quote for your needs. No call or minute allowance published. No free plan.	UK company. Source, checked 15 October 2026
Smith.ai AI Receptionist An AI receptionist that answers calls 24/7, qualifies leads and books appointments, with live human backup available.	Free: 25 calls a month, then $3.00 a call. Pro: $150 a month (75 calls, about $2.00 a call). Enterprise: from $500 a month. 25 calls a month with 24/7 answering, recordings, transcripts, summaries and calendar booking.	US company, priced in dollars; confirm UK number support. Source, checked 15 October 2026
Upfirst An AI receptionist that answers, summarises and transfers calls and books appointments.	Starter: $24.95 a month for 30 calls ($20 billed annually), then $1.50 a call. Premium: $59.95 for 90 calls ($48 annually), then $1 a call. Pro: $159.95 for 300 calls ($128 annually). Scale: $299 for 600 calls ($240 annually). 14-day free trial. No free plan; 14-day free trial with all features.	US company, priced in dollars. Source, checked 15 October 2026
Rosie An AI answering service that takes messages, sends booking links and, on higher plans, books and transfers calls.	Professional: $49 a month for 250 minutes. Scale: $149 a month for 1,000 minutes. Growth: $299 a month for 2,000 minutes. 7-day free trial. No free plan; 7-day free trial.	Confirm UK number support before signing up. Source, checked 15 October 2026

What to check before you choose

Gas-smell script tested before going live.
Fault code and boiler make captured.
Booking into your diary for services.
Seasonal pricing: per-call costs in a cold snap.

A prompt to start with

Paste this into ChatGPT or Claude, or use it as your AI receptionist's instructions, filling in the brackets:

You answer the phone for [business name], a heating engineer in [area]. Get the caller's name, address, number, boiler make and any fault code. If they smell gas, tell them to leave the property and call 0800 111 999 now, and don't book. If there's no heating or hot water and someone vulnerable lives there, mark URGENT and text me. For services and landlord gas safety checks, book the next available slot and take tenant and access details.

Free tools

Price a job with the quote and VAT calculator (20%, 5%, 0% and reverse charge), or work out your day rate. Before paying for a tool, check it pays for itself with the AI tool break-even calculator.

Questions

Can it book annual services?

Tools that connect to a job app or calendar can. Powered Now's AI receptionist books into its diary (from £29 a month, checked 15 October 2026).

What's the cheapest option?

Smith.ai lists a free plan with 25 calls a month, then $3.00 a call. Moneypenny's UK AI Receptionist page says from £49 a month. Powered Now's AI receptionist add-on is from £29 a month. All checked 15 October 2026.

Are these prices in pounds?

Not all. Where a provider only publishes US dollar prices we show dollars, so check the price in pounds at checkout.

Do you get paid if I sign up?

Some links may become affiliate links, and we'll label them when they do. It doesn't change what we list. See how we make money.

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