The AI TillPrompts · Customer emails
Say no politely
Fill in the [brackets], paste into ChatGPT, Claude, Gemini or Copilot, and check the draft before you use it.
A customer has asked for [request] and we can't do it because [reason]. Write a friendly reply that says no clearly, explains briefly, and offers an alternative: [alternative].
Before you use it
- Leave out customer names, addresses and bank details; use placeholders.
- Ask for changes: "shorter", "less formal", "use British spelling".
- Check facts, figures and anything legal before sending.
More customer emails prompts
Tools for this job
ChatGPT
A general AI assistant for drafting emails, quotes, policies and posts, summarising documents and answering questions.
Claude
An AI assistant that is good with long documents, careful writing and summaries.
Grammarly
Checks spelling, grammar and tone as you type in email, documents and the browser.
Gemini (Google AI plans)
Google's AI assistant, in its own app and built into Gmail, Docs and other Google apps on paid plans.