Guides · Updated 2026-10-15

ChatGPT prompts for locksmiths (UK)

These prompts cover the messages a locksmith writes every week: price lists, emergency lockout replies, ID checks, upgrade quotes, invoices and review replies. Fill in the [brackets], paste into ChatGPT, Claude or Gemini, and check the draft before you send it. AI tools can get rules wrong, so check anything legal yourself. We checked the rules below on 15 October 2026.

For general messages, see ChatGPT prompts for tradespeople.

Prices

1. All-in price list for the website

Write a clear price list for my locksmith business in [area]. Items: [lockout, daytime: £amount, including call-out], [lockout, evenings and weekends: £amount], [lock change: from £amount including a standard lock], [extra charges, such as parking or a non-standard lock: how they're worked out]. Say every compulsory charge is included in the price shown, and that we'll confirm the price before we start. Plain English, British spelling, under 150 words.

Since 6 April 2025, it's illegal to show a headline price and add compulsory fees later ("drip pricing"). The total price should include any fee the customer must pay, such as a call-out fee, and a "from" price is fine as long as it includes them. If a charge can't be worked out in advance, you must say how it's calculated, as prominently as the headline price (CMA: providing clear and accurate information about prices).

2. Emergency lockout reply

Write a short, calm reply to someone locked out at [area] who's asked for help. Give our arrival time ([minutes]), the all-in price for the job as described ([£amount]), that we'll need proof they live there before we open the door ([examples]), and how they can pay ([card, bank transfer]). Under 300 characters, British spelling.

Jobs and the rules

3. Proof-of-residence check

Write a short, polite explanation for customers of why we ask for proof that they live at or own a property before we open a door, and what we accept ([photo ID with the address, a utility bill, a tenancy agreement, a neighbour or landlord who can confirm]). Friendly, not suspicious, British spelling, under 120 words.

4. Lock upgrade quote

Write a short quote for [customer name] for upgrading [number] locks on their [front/back door] to [lock type and standard, as I specify]. Include parts and labour [£amount, saying whether it includes VAT], how long it takes, and what keys they'll get. Don't claim the locks meet any insurance requirement unless I say so; suggest they check their policy. Plain English, British spelling, under 150 words.

5. Cancellation wording for non-urgent jobs

Write a short, plain-English cancellation notice for non-urgent jobs I agree in customers' homes, such as planned lock upgrades. Say they can cancel within 14 days, how to do it ([email/phone/form]), and what happens if they ask me to start within the 14 days ([our policy]). British spelling, under 150 words.

If you agree a contract in the customer's home, you must usually tell them they can cancel within 14 days (GOV.UK: doorstep selling). The right to cancel doesn't apply when the customer specifically asked you to visit to carry out urgent repairs or maintenance, but it can still apply to extra services or goods you sell on that visit, beyond the parts needed for the repair (Consumer Contracts Regulations 2013, regulation 28).

6. Extra work found on site

Write a short message to [customer name] explaining that the [lock/door/frame] needs [extra work] beyond what we agreed, why, the extra cost ([£amount]), and that I won't go ahead until they agree. British spelling, under 120 words.

If a contract doesn't fix the price, the Consumer Rights Act 2015 says the consumer must pay a reasonable price (section 51).

After the job

7. Invoice and receipt text

Write a short receipt message for [customer name] for [job] at [address] on [date]: what we did, parts used, total paid [£amount, VAT shown if registered], how to contact us about any problems, and the guarantee on parts and labour ([period]). British spelling, under 120 words.

Need an invoice now? Use the free invoice template.

8. Home security tips follow-up

Write a short, friendly follow-up message for a customer after a lock change, with 4 general home security tips: [tips I give you]. Don't make claims about crime rates or insurance. British spelling, under 150 words.

9. Ask for a Google review

Write a short text to [customer name] thanking them for calling us and asking if they'd leave an honest Google review here: [link]. Easy to say no, no discount or gift, under 300 characters, British spelling.

Don't offer anything in return for reviews: see can Google detect fake reviews?

10. Reply to a review about price

A customer left this review saying our price was too high: [paste review]. Write a calm, polite public reply from me, [name]. Thank them, explain briefly what the price covered ([call-out, time, parts, out of hours]) and that we confirmed it before starting [if true], and invite them to contact me at [email]. Don't argue, nothing private, British spelling, under 100 words.

Before you send anything

• Check rules against the source, not the AI's version.
• Don't paste customers' addresses or ID details into an AI tool.
• For call answering and other tools, see AI tools for locksmiths.

FAQ

Do locksmiths have to include the call-out fee in their price?

If the customer must pay it, yes. Since 6 April 2025, compulsory fees must be included in the total price you show, according to the CMA.

Can a customer cancel an emergency lockout job?

The 14-day cancellation right doesn't apply when the customer specifically asked you to visit for urgent repairs or maintenance. It can still apply to extra services or goods you sell on that visit.

Should a locksmith ask for ID before opening a door?

We couldn't find a single legal rule that requires it, but checking that the person lives at or owns the property before you open it protects you, them and the real occupier.